Privacy Policy
Last updated: September 30, 2026 · AppealAid is a Dank Investments LLC project.
What we collect
- Contact info: your name and email address.
- Case details: your insurer, claim, and denial details that you type into our form.
- Uploads: your denial letter and any supporting documents that you attach.
- Payment: handled by Stripe. We receive your email and a payment confirmation — we never see or store your card number.
- Reviews (optional): the name, rating, and text you submit through our review form.
We run no analytics and no ad trackers on this site.
How we use it
Your information is used for one purpose: to prepare and email you your appeal letter, and to support you if something goes wrong. Reviews you submit are shown on the site only after our moderation.
Who helps us process it
- Cloudflare — website hosting, encrypted file storage, and AI-assisted document generation.
- Stripe — payment processing.
- Resend — email delivery of your appeal letter.
- ntfy.sh — internal notifications to our team (reference numbers only; no personal data).
How long we keep it
- Uploads: automatically deleted after 30 days.
- Submission records and generated documents: deleted after 12 months.
- Published reviews: kept until you ask us to remove them.
Security
Data is encrypted in transit (TLS) and at rest. Your files are stored privately — there is no public access to them — and only our small team can reach them for support purposes.
What we never do
We never sell your information, share it with advertisers or data brokers, or publish it. Your documents are used only to prepare your appeal letter.
Your rights
Want a copy of your data, or want it deleted early? Email [email protected] with your reference number and we’ll take care of it.
Changes
If this policy changes, we’ll update the date above.